Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jonathan Gamble

Jonathan Gamble

May 7, 2024

5  out of  5
rating by Jonathan Gamble
"Jay Papuga on behalf of Statefarm Insurance was not only professionaly astute, knowledgeable, but extremely sensitive to my needs. Jay demonstrated a very caring personality. Statefarm is very fortunaate to have an employee who has exemplary customer servive skills."
We responded:
"Jonathan - Thank you for the review. We appreciate your business and are always here to help."
Profile photo of Vince Javornick

Vince Javornick

January 4, 2024

5  out of  5
rating by Vince Javornick
"Very kind person! Cares about his clients and goes out of his way to help."
We responded:
"Vince, thank you for the kind words. We try to help all our customers as we would like to be treated! We are always here for you and your family!"
Profile photo of Paul Cinkan

Paul Cinkan

January 4, 2024

5  out of  5
rating by Paul Cinkan
"Just updated my previous review Jay and his office is going above and beyond on my journey of ups and downs at least Jay riding shotgun thanks jay."
We responded:
"Thank you for the updated remarks, as always, it's a pleasure to talk with you and help you in all your needs- no matter the issue. "
Profile photo of Douglas Forster

Douglas Forster

October 24, 2023

5  out of  5
rating by Douglas Forster
"Jay was knowledgeable , very helpful and very friendly!! Glad I went to his office and would highly recommend."
We responded:
"Douglas it was great getting to sit down with you and discuss your needs! We are extremely happy to have you as a customer with our agency! Thank you for choosing us to help you."
Profile photo of Bill Sarver

Bill Sarver

October 24, 2023

5  out of  5
rating by Bill Sarver
"My wife and I love dealing with Jay. He's knowledgeable, professional, and personable. He's always available to help, answer questions, and help us see the brightside of whatever issues we are dealing with."
We responded:
"Bill, we always enjoy speaking with you and your family and enjoy helping you in any way we can!"
Profile photo of Rhea Rigatti Sciarrino

Rhea Rigatti Sciarrino

December 16, 2022

5  out of  5
rating by Rhea Rigatti Sciarrino
"Jay is very helpful and always available to answer my insurance questions. Great customer service He is an advocate for State Farm policyholders to assist where claim handling is lacking"
Profile photo of Stevie Stanek

Stevie Stanek

December 15, 2022

5  out of  5
rating by Stevie Stanek
"Best insurance guy ever ! I’m as needy as they come & he’s always there to answer my questions & concerns! Can’t recommend Jay enough !"
We responded:
"We love all of your questions and enjoy each time our office gets a chance to help you and your family! Thank you for being our customer and look forward to our future conversations!"
Profile photo of Taylor Gehl

Taylor Gehl

November 9, 2022

5  out of  5
rating by Taylor Gehl
"Jay was super personable and very helpful! He was able to answer all my questions and really helped me pick which insurance worked best for me! Highly recommend"
We responded:
"Taylor, thank you for trusting our agency and allowing us to provide the personal protection plan to meet your individual needs! It was a pleasure to help you!"
Profile photo of Seth Mundsinger

Seth Mundsinger

November 4, 2022

5  out of  5
rating by Seth Mundsinger
"If you’re looking for an insurance agent who will fight for you and give you honest feedback, look no further. Jay Papuga is that agent. Call him today for a quote. You won’t regret it."
We responded:
"Seth, It is a pleasure to work with you and your family to meet each of your needs!"
Profile photo of Ryan Brode

Ryan Brode

November 4, 2022

5  out of  5
rating by Ryan Brode
"Jay is the best! Great customer service, I highly recommend going with Jay for your insurance needs!"
We responded:
"Ryan, Thank you so much for your review! We try to help all customers with their needs and appreciate you being a customer!"
Profile photo of Anthony J. Giaramita

Anthony J. Giaramita

May 16, 2022

5  out of  5
rating by Anthony J. Giaramita
"Great people and service. Got everything covered with ‘em. Top notch!"
We responded:
"Thank you for being our customer!"
Profile photo of Taylor Hudson

Taylor Hudson

October 8, 2020

5  out of  5
rating by Taylor Hudson
"Jay is great to work with! Always quick to respond to any questions we have & very helpful! Wouldn’t want to work with anyone else!"
We responded:
"Taylor, We love having you and your family as clients and helping you with all your needs!"
Profile photo of John Krugh

John Krugh

October 7, 2020

5  out of  5
rating by John Krugh
"Jay is incredibly professional and easy to work with. I highly recommend reaching out to him for your insurance needs!!! Incredibly knowledgeable and will discuss options that work best for you and your family."
We responded:
"John, Thank you for choosing our agency to help you and protect your family!"
Profile photo of Lizz Costanzo

Lizz Costanzo

June 14, 2020

5  out of  5
rating by Lizz Costanzo
"They offer great service! highly recommend to friends and family"
We responded:
"Thank you Lizz! We look forward to helping your friends and family!"
Profile photo of Erick Lee

Erick Lee

June 12, 2020

5  out of  5
rating by Erick Lee
"Overall great customer experience! Extremely professional in all aspects of the business! Highly recommend Jay for your insurance needs!"
Profile photo of mrdude210nw

mrdude210nw

June 12, 2020

5  out of  5
rating by mrdude210nw
"Some of the best customer service I've experienced. Definitely going to recommend to others"
Profile photo of Robert Mahouski

Robert Mahouski

March 3, 2020

5  out of  5
rating by Robert Mahouski
"Very personable and great to work with."
Profile photo of Jen Cadman

Jen Cadman

February 28, 2020

5  out of  5
rating by Jen Cadman
"Jay has been my agent for all of my insurance needs since moving back to Pittsburgh 3 years ago. He is great to work with and makes every transaction as easy as possible - I have signed up for new policies, changed payment methods and have had several accidents to my car, all of which created no extra stress on my end."
Profile photo of David L Holzer

David L Holzer

February 28, 2020

5  out of  5
rating by David L Holzer
"Jay is the Real Jay from State Farm!! He has your best interests at heart and is always available to help. And I do mean always. Mornings, evenings, weekends, holidays.. doesn't matter, Jay is there for you."
Profile photo of Greg Steinmetz

Greg Steinmetz

February 28, 2020

5  out of  5
rating by Greg Steinmetz
"Jay was professional and responsive. I needed an insurance policy rather quickly and Jay was able to get the policy completed in time. 5 stars isn’t high enough for the experience I had from the beginning until the end of the process."
Profile photo of Bobbie Francis

Bobbie Francis

February 28, 2020

5  out of  5
rating by Bobbie Francis
"Jay is super to work with. Easy going, pleasant and timely with handling all our insurance needs. Highly recommend him and his office."
Profile photo of Maggie ONeill

Maggie ONeill

February 28, 2020

5  out of  5
rating by Maggie ONeill
"Jay is the best! He answers all of my crazy questions in a timely manner!! He goes above and beyond to make sure I know my options. I HIGHLY recommend!"
Profile photo of Joel Abes

Joel Abes

February 28, 2020

5  out of  5
rating by Joel Abes
"I appreciate Jay for sharing his knowledge and saving me even more money on ALL of my insurance needs‼️ If you haven't got a quote in a while, he is well worth the call!! I 100% trust him to treat you and the your family's needs the same EXACT way!!"
Profile photo of Lisa Alvarez

Lisa Alvarez

January 6, 2020

5  out of  5
rating by Lisa Alvarez
"I would recommend Jay and his team. He had answers to all of my questions and went above and beyond to share clear directions on what we could expect moving forward. We appreciated the transparency and the support he and his team provide. Thanks Jay Papuga!"
Profile photo of william leach

william leach

December 12, 2019

5  out of  5
rating by william leach
"Jay is always available for phone calls and knows the ins and outs of the business to get you the best deals. I was surprised when Jay called me after my first year to review my policies to make sure I was still getting the best possible rates- I had never seen an insurance agent do that before. I highly recommend Jay!"