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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jimmy moon

March 6, 2026

5  out of  5
rating by jimmy moon
"Jay has been a fantastic resource for all things insurance for myself and family. Thank you to him and his team!!"
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Christine Chippich

September 17, 2025

5  out of  5
rating by Christine Chippich
"I have been working with Jay for many years now, keeping him busy with my 3 boys and our cars and home. Jay is wonderful. I always get a call or email back right away with all of my requested information. He is the BEST!!!!"
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Collin McCormick

September 17, 2025

5  out of  5
rating by Collin McCormick
"Coming out of college and transitioning into adulthood, I needed someone who would be honest and straightforward when it came to navigating insurance—and Jay has been exactly that and more. From day one, he’s been transparent, knowledgeable, and incredibly patient, explaining every detail in a way I could understand. Throughout our countless meetings and phone calls, Jay has consistently gone above and beyond to ensure I was fully informed and never felt rushed into making decisions. He’s not just an insurance agent; he’s a trusted advisor who genuinely cares about my needs and long-term financial well-being. If you're looking for someone who will shoot you straight and provide honest, expert guidance, I can’t recommend Jay enough!"
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Justin Studeny

September 17, 2025

5  out of  5
rating by Justin Studeny
"Jay is the GOAT of all insurance agents. Great service, thorough and helpful at all times."
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Majd Alrifai

September 16, 2025

1  out of  5
rating by Majd Alrifai
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Jesse McGunnigle

June 22, 2025

1  out of  5
rating by Jesse McGunnigle
"AVOID THIS DUDE LIKE THE PLAGUE! Jay was my auto and home insurance agent for over 3 years and had no problems until recently. I added my soon to be wife to my insurance plan and noticed under the new policy that we were being charged a premium for an accident that never occurred. Jay provided us with a claim number, supposedly from Geico, and when we contacted Geico they informed us that the number was fake. We then tried for 2 weeks to get in contact with Jay to investigate and he dodged all our calls and messages. Switched agents, and found out that someone at State Farm listed an accident under my wife’s name that occurred with her vehicle prior to her owning. Bottom line, do not trust Jay. He’s very unreliable and untrustworthy."
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. I provided all and any information I was given and was transparent with you. Your feedback is important to us, and we appreciate the chance to grow from this experience. We always take our customers concerns serious. Thank you."
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Ben Van Balen

June 19, 2025

5  out of  5
rating by Ben Van Balen
"I’ve been using Papuga Insurance for over 10 years. His level of professionalism is unmatched. He answers his phone every time I call. He’s always given me the best price for the most coverage. He articulates every little detail so you know exactly what you are getting. We use his services for home and auto. I highly recommend Jay."
We responded:
"It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Alec Biggs

May 26, 2025

5  out of  5
rating by Alec Biggs
"Jay is great to deal with"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Gary Scheimer

May 21, 2025

5  out of  5
rating by Gary Scheimer
"Ive been a client of Jay Papuga for the past 15 years. He is responsive, reliable and has given me great guidance as my situation has evolved. I appreciate all of the above and highly recommend him!"
We responded:
"Gary, Thank you for reviewing our State Farm office! We’re thrilled to know you have positive experiences with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Michele Lex

April 8, 2025

5  out of  5
rating by Michele Lex
"Jay is a Great Agent, whenever I reached out for anything he answered all my questions and took care of any issue I had. Have recommended him to all my friends and family."
We responded:
"Michelle, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Nicole Smith

April 8, 2025

5  out of  5
rating by Nicole Smith
"Kind, Charismatic, and a true joy to work with! Jay makes every conversation feel like talking to a friend! He is so well educated in his career and made everything extremely comfortable and positive! Highly recommend!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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JODY ORSKY

March 11, 2025

5  out of  5
rating by JODY ORSKY
"Jay and his team are the best insurance team I have ever had . Always greeted with a smile and everyone is so knowledgeable."
We responded:
"Jody - We’re thankful for your feedback! It’s always a pleasure to assist you with your insurance needs whether it is your personal or business. If there is anything else we can do to help, please let us know! "
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Sean Peters

February 27, 2025

5  out of  5
rating by Sean Peters
"Jay and his team have been great to work with! His knowledge and experience are just a bonus because more importantly he's a great guy who truly cares about helping you however he can. I highly recommend his services."
We responded:
"Sean, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Kuhn Carpentry LLC

February 25, 2025

5  out of  5
rating by Kuhn Carpentry LLC
"Jay is very knowledgeable and anyone would be lucky to have him as their insurance agent!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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John G

February 25, 2025

5  out of  5
rating by John G
"Jay has diligently helped many of my clients who are purchasing homes, obtain reasonably priced insurance with proper coverage. There are many choices, dealing direct with a local agent who has your best interests will serve you well."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Mathew Weiler

February 21, 2025

5  out of  5
rating by Mathew Weiler
"Jay Papuga is a phenomenal person and super knowledgeable! Highly recommend!!!!"
We responded:
"Mathew, we appreciate your kind words and are happy we could provide your the solutions you needed for your policies. We are always available for you. "
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Tammy Talotta

February 21, 2025

5  out of  5
rating by Tammy Talotta
"As a mortgage loan officer I trust Jay with all my clients. He is very professional and knowledgeable about what my clients need."
We responded:
"Tammy, we love helping find the personalized solutions for each customer while they are going through their purchasing process for their home. Thank you for entrusting us to help you customers. "
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Jonathan Gamble

May 7, 2024

5  out of  5
rating by Jonathan Gamble
"Jay Papuga on behalf of Statefarm Insurance was not only professionaly astute, knowledgeable, but extremely sensitive to my needs. Jay demonstrated a very caring personality. Statefarm is very fortunaate to have an employee who has exemplary customer servive skills."
We responded:
"Jonathan - Thank you for the review. We appreciate your business and are always here to help."
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Douglas Forster

October 24, 2023

5  out of  5
rating by Douglas Forster
"Jay was knowledgeable , very helpful and very friendly!! Glad I went to his office and would highly recommend."
We responded:
"Douglas it was great getting to sit down with you and discuss your needs! We are extremely happy to have you as a customer with our agency! Thank you for choosing us to help you."
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Bill Sarver

October 24, 2023

5  out of  5
rating by Bill Sarver
"My wife and I love dealing with Jay. He's knowledgeable, professional, and personable. He's always available to help, answer questions, and help us see the brightside of whatever issues we are dealing with."
We responded:
"Bill, we always enjoy speaking with you and your family and enjoy helping you in any way we can!"
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Rhea Rigatti Sciarrino

December 16, 2022

5  out of  5
rating by Rhea Rigatti Sciarrino
"Jay is very helpful and always available to answer my insurance questions. Great customer service He is an advocate for State Farm policyholders to assist where claim handling is lacking"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Stevie Stanek

December 15, 2022

5  out of  5
rating by Stevie Stanek
"Best insurance guy ever ! I’m as needy as they come & he’s always there to answer my questions & concerns! Can’t recommend Jay enough !"
We responded:
"We love all of your questions and enjoy each time our office gets a chance to help you and your family! Thank you for being our customer and look forward to our future conversations!"
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Taylor Gehl

November 9, 2022

5  out of  5
rating by Taylor Gehl
"Jay was super personable and very helpful! He was able to answer all my questions and really helped me pick which insurance worked best for me! Highly recommend"
We responded:
"Taylor, thank you for trusting our agency and allowing us to provide the personal protection plan to meet your individual needs! It was a pleasure to help you!"
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Seth Mundsinger

November 4, 2022

5  out of  5
rating by Seth Mundsinger
"If you’re looking for an insurance agent who will fight for you and give you honest feedback, look no further. Jay Papuga is that agent. Call him today for a quote. You won’t regret it."
We responded:
"Seth, It is a pleasure to work with you and your family to meet each of your needs!"
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Ryan Brode

November 4, 2022

5  out of  5
rating by Ryan Brode
"Jay is the best! Great customer service, I highly recommend going with Jay for your insurance needs!"
We responded:
"Ryan, Thank you so much for your review! We try to help all customers with their needs and appreciate you being a customer!"
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Anthony J. Giaramita

May 16, 2022

5  out of  5
rating by Anthony J. Giaramita
"Great people and service. Got everything covered with ‘em. Top notch!"
We responded:
"Thank you for being our customer!"
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Taylor Hudson

October 8, 2020

5  out of  5
rating by Taylor Hudson
"Jay is great to work with! Always quick to respond to any questions we have & very helpful! Wouldn’t want to work with anyone else!"
We responded:
"Taylor, We love having you and your family as clients and helping you with all your needs!"
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John Krugh

October 7, 2020

5  out of  5
rating by John Krugh
"Jay is incredibly professional and easy to work with. I highly recommend reaching out to him for your insurance needs!!! Incredibly knowledgeable and will discuss options that work best for you and your family."
We responded:
"John, Thank you for choosing our agency to help you and protect your family!"
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Lizz Costanzo

June 14, 2020

5  out of  5
rating by Lizz Costanzo
"They offer great service! highly recommend to friends and family"
We responded:
"Thank you Lizz! We look forward to helping your friends and family!"
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Erick Lee

June 12, 2020

5  out of  5
rating by Erick Lee
"Overall great customer experience! Extremely professional in all aspects of the business! Highly recommend Jay for your insurance needs!"
We responded:
"My State Farm team and I are happy to be your good neighbor! Thank you for your 5-star review"